In January, Ars Technica’s Dan Goodin wrote about a guy who’d been complaining to Dell for six months about the very same problem, in which the scammers try to convince the customer that their computer is infected and in need of professional services. Dell responded at the time that its customer’s data protection was a top priority, and it reminded customers that Dell doesn’t make unsolicited calls asking to charge to fix an issue they did not report or previously request help with unless they have signed up for premium support services.
I first heard about this in December 2015 from Israeli resident Yosef Kaner, who reported receiving a phone call from someone with a thick Indian accent claiming to be from Dell technical support.
“He said that they had been monitoring my computer usage for the past couple of weeks, and that I had downloaded a dangerous piece of software,” Kaner said. “He offered to help me remove said software. Understanding that this was a scam, I asked him for a callback number. He gave me one. He also, though, knew my name and gave me the Service Tag of my PC. I thanked him and hung up. Then I Googled the number he gave me. It was a known number from a known scam.”
Almost every week this past month, I’ve received similar messages from other readers. Like this one, from Lucy Thomson of Washington, D.C. Thomson is the author of the ABA Data Breach and Encryption Handbook, and a former Justice Department fraud prosecutor.