Service

Service

To obtain service:

Phone Support – please call (413) 323-5024

Email support – click here to email us

Book Appointment Online – click here to book an appointment online

 

Our services:

 

Computer Repair

pcrepair

We service all brands of Windows computers.

Hardware repairs performed by Dell Certified Technicians.

Low diagnostic charge of $35

No further charges unless repair is completed successfully.

We provide in home service to surrounding communities of Western Massachusetts and Northern Connecticut.

 

Computer Tune Up and Optimization

tuneup1

Is your computer slow?  Freezing?  Are programs crashing?  Getting error messages?  Getting popups?

Our tune up/optimization process includes a comprehensive check of hardware and software to verify they are working correctly.

This check includes:

  • Virus scans
  • Registry cleaning and defrag
  • Files system integrity checks
  • Update all programs and the operating system
  • Check security software
  • Check web browsers
  • Defragment and optimize hard drive
  • much more…

Once completed, your system will be more secure with noticeably better performance.

Tune ups are recommended every 6 months.  We perform most tuneups using remote assistance software.  No need to bring your computer to our office.

Tune ups are only $69.00 per computer

 

Data Recovery

datarecovery

If you are reading this page you have either lost critical data or are concerned about it.

Data loss is a real possibility and if you find yourself with lost, deleted or damaged files we can help.

We have several options for recovering data.

We recommend everyone has a multi-layered backup solution including local and online backups.

Please consider our online backup system for only $49.95 per year, per computer.

 

Instruction and Training

computer-101

Let us know what you’d like to learn and we will show you.

Most times this can be done while you sit comfortably in front of your own computer.

No need to drive somewhere or to have someone in your home.

Remote assistance provides an excellent way for you to learn first hand, on your own computer.

We can even record your session for you to refer to later.

Aside from instruction on specific software packages, we offer personalized training to help you understand your technology. Topics include:

  • Introduction to Computers
  • Working with Photos
  • Staying Safe Online
  • Personal Media (MP3) Players
  • Working with Video
  • Introduction to Mac
  • Introduction to Office
  • Social Media
  • Parental Controls
  • and much more.

Group sessions available.

 

Networking

wireless-home-network-made-easy

You can purchase networking equipment in our Amazon online store.

We can install it for your over the phone or in your home.

We specialize in support and installation of home networking equipment including:

  • Wired Routers
  • Wireless Routers
  • Hubs and Switches
  • Printers
  • Smart TVs
  • DVD/VCR/BluRay/Roku/Apple TV
  • Gaming Consoles
  • Phones/PDAs/Tablets
  • Network Security
  • Parental Controls
  • Content Filtering
  • and more

 

Online Backup

data-protection-backup-banner

Online Data Backup is the smartest, safest and most cost effective way to secure your data.

Did you know that more than 30% of all hard drives will fail whether is be a mechanical failure, virus or corruption.

Over 50% of all computer users will experience some form of data loss.

External hard drives are a good solution but they do not provide the complete protection that online backup does.

We provide secure online data backup for $49.95 per computer, per year.

No limitations on amount of data.

We will even provide secure backup of your usb or network connected external hard drive.

 

Remote Assistance

remote-support

In 2013 almost 60% of the service we provided to our customers was via remote assistance software.

High speed internet has made this an effective and efficient way of providing fast, reliable support to our customers

Saves you money over in home service charges

Almost all issues can be solved via remote assistance and in many cases, same day service

Our existing customers love that we can provide them support in a matter of seconds without having to go to their home

No need to bring your computer to our office for issues that can be solved remotely

Don’t hesitate, many issues can be solved quickly before they turn into major problems

Security Software

computer-security

We specialize in providing rock solid computer security solutions.

This is very important in today’s high speed internet where millions of threats are waiting.

Our multi-layered security solution provides excellent protection for your Windows computers.

Our security software will NOT slow down your computer.  Quite the opposite, most of our customers find their computers run faster than ever.

We have solutions using both free and non-free software depending on your needs.

Your computer should be checked regularly to make sure you are protected.

 

Software Installation

Software-Installation

We provide software installation services via remote assistance or in home.

It is very important to install software correctly and from trusted sources.

MANY or our new customers come in with viruses on their computers because the tried to install software and were tricked into installing a virus.

 

Virus Removal

virus_full

The majority of our new customers come to us with some form of a virus or malware on their computers.

We reliably remove these threats and provide security software so your computer won’t become re-infected.

Some viruses are very complicated and our expert technicians will make sure the problem is completely removed.

Many of our customers have gone other places to have the virus “removed” only to have it return right away.

After the viruses are removed, we provide excellent security software to protect again future threats.

 

Website Design and Maintenance

Website-design

We provide website design and maintenance services including:

  • Hosting
  • Domains
  • Domain privacy
  • Website security
  • HTML and CMS sites
  • We do all the work or sites made for customers who prefer to update their own content
  • Websites on your server or ours
  • WordPress and Joomla CMS
  • Shopping carts
  • SSL Certificates
  • Photo and video galleries
  • Flash
  • Search Engine Optimization
  • much more

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